Frequently Asked Questions

Do watches come with box and papers?

Unless otherwise noted, watches listed for sale on our website do not include the original box or papers. The majority of watches we list for sale or pre-owned or vintage and the original owners often discard or misplace the original packaging and documents.

Do pre-owned watches come with a warranty?

All pre-owned watches that have been serviced by Right On Time Watches will have a one year warranty from the date of service. If a watch is purchased within one year of the date of service the remainder of the warranty will still be active. If you have any problems with your pre-owned watch please contact us and we will be happy to help even if the watch is out of its warranty period. The warranty card included with your watch will be required for any warranty claims. You can find our service warranty here

What is included with pre-owned watches?

Unless specified otherwise, pre-owned watches will be sold without any box or papers. All pre-owned watches that have been serviced by Right On Time Watches will come with a warranty card. 

How do I purchase watches listed on the website?

Watches listed on our site can be purchased two different ways. You may click the "View on ebay" button and purchase the watch through the ebay check out process. You can also send us a message through our Contact Us page with details of the watch you would like to purchase. We will send you an invoice which can be paid with a credit card, debit card, or bank transfer. We offer a 10% discount from the listed price if purchased through the invoice method. You can find more details on our purchasing options here

Do you offer returns or refunds on purchased watches?

We do not offer returns or refunds. All watch sales are final. If you have an issue with a watch that you have purchased from us, we will do our best to make sure you are satisfied and resolve the situation. If you have a functional issue with a watch purchased from us, it will be repaired under warranty (if covered and applicable).

How are watches shipped?

Our default shipping method is USPS Priority Mail. Watches purchased from us are shipped fully insured with a signature required for watches over $1000. If you would prefer a different shipping service, please contact us before purchasing. Additional charges may apply for different shipping services.

Can watches be shipped internationally?

At this time, we do not offer international shipping.

What brands do you repair?

We have the expertise to repair watches from almost any brand. We repair vintage and modern watches including Rolex, Tudor, Omega, Breitling, Tag Heuer, Longines, Seiko and more!

Do you accept repairs from outside of the United States?

Due to issues with US Customs, we do not accept repairs from outside of the United States. 

What forms of payment do you accept?

We accept all major credit and debit cards, along with bank transfers. All payments are processed by Square (unless a purchase is made through Ebay).

Do you offer any financing options? 

When purchasing one of our watches through Ebay, you may check out using Paypal Credit which offers 0% financing for 6 months (subject to approval). Longer payment terms are available at an increased interest rate. You can learn more about Paypal Credit here

Do you accept watches on trade?

At this time we do not take watches on trade towards purchases

Can you sell my watch on consignment?

We do offer consignment services for higher end watches. Please contact us for details.

I am looking for a watch that you do not have for sale. Can you find one?

Of course! If you are on the hunt for a particular watch, please contact us with details of what you are looking for. We are constantly searching for watches for our inventory and would be happy to keep an eye out for you.

How accurate will my watch be after service?

Accuracy standards vary from watch to watch. Accuracy can be effected by many factors including service history, the age of the watch, and the wearing habits of the owner. During service, we will regulate your watch within factory specifications or as accurately as the watch will allow, depending on the circumstances. 

How often should my watch be serviced?

For a watch that is worn regularly, we suggest a service interval of 5 years. This can vary depending on the watch and how often it is used. If your watch starts showing symptoms of needing a service (gaining/loosing time, short power reserve) it is best to stop using the watch and send it in for service as soon as possible.

Do you offer pressure testing?

We do not offer pressure testing as an individual service. We do offer 6 BAR (equivalent to 200 feet underwater) wet testing in combination with other services, such as a gasket service or replacement of certain components.

Can you tell me more about my vintage watch?

We are happy to assist in researching your vintage watch. Please inform us that you would like more information when sending your watch in for repair. Some brands have better records that others. We can often provide production years, and may be able to provide much more in depth information depending on the brand. We can assist in obtaining historical information from many major brands (some brands charge for this service).