It's Time To Ship Your Watch

We  suggest shipping via USPS Priority Mail. The square 7x7x6 inch boxes and small flat rate boxes are preferable but any box may be used. Both boxes are available at your local post office. It is up to you if you would like to insure the package. For watches valued over $5000, we suggest shipping the watch via USPS Registered Mail

Please include the following;

-Your watch

-Our completed repair form (just the form, it is not necessary to send the terms of repair) 

Please DO NOT include

-The retail box

-Any paperwork or booklets that came with the watch (unless we request otherwise)

-Microfiber cloths/bags, or towels of any sort

-Cash, checks, money orders or any other form of currency

We  suggest wrapping your watch in bubble wrap so there is at least 2  inches of protection on all sides. If your watch is on a bracelet, make  sure to put a strip of plastic or bubble wrap in between the back of the  watch and the bracelet. If you have a vintage or other non water  resistant watch, it may be a good idea to seal it in a plastic bag to  keep any moisture out. 

Place  the watch (inside of the ball of bubble wrap) inside of the box and  surround it with crumpled paper, air packets, or more bubble wrap. We  ask that you do not use foam packing peanuts as they make a large mess  and are bad for the environment. Fill the box completely so that the  watch cannot move once the box is closed. 

Place the completed repair form near the top of the package and seal the box with plenty of tape.

If you are shipping your watch via USPS, please ship to the following address:

ROTW 
PO Box 623

Otto, NC 28763

**Please ship via USPS only at this time. UPS and Fedex may not deliver to this PO Box**

**This address is a PO Box. In person drop offs are not accepted at this address**

Please keep an eye on tracking to see if your package has  arrived. Our P.O. box is checked twice weekly. Once we pick up your watch, we will evaluate it and further revise our quote or provide a  quote if we have not done so already. This process can take 3-5 days  from the time that your watch is delivered to our P.O. box.

Once  you receive and approve the estimate for repair, we will begin working  on your watch. Time frames will vary based on the type of repair that is  needed. You should have a estimate of the repair time included in your  quote.

Once  the repair of your watch is finished, you will receive an invoice in  your email via Square. Please pay this invoice using a credit or debit  card. If you wish to pay by check, please contact us. Once the invoice  is paid we will begin packaging your watch for shipping. Your watch will  be returned to you via USPS Priority Mail (if you selected insurance,  your package will be insured for the declared value of the watch). If the package is insured for $1000 or more, a signature will be required for delivery. Watches insured for $5000 or more will be sent via registered mail. You  will receive an email with tracking information and you should receive  your watch in the next 5-7 days.