Lets get started on repairing your watch. Please follow the instructions below to ship your watch to our repair center.
Please print and fill out the Repair Form document below. If you are sending more than one watch, please print out an Additional Watch Form for each additional watch.
We suggest shipping via USPS Priority Mail. The square 7x7x6 inch boxes and small flat rate boxes are preferable but any box may be used. Both boxes are available at your local post office. It is up to you if you would like to insure the package. For watches valued over $5000, we suggest shipping the watch via USPS Registered Mail
Please include the following;
-Your watch
-Our completed repair form (just the form, it is not necessary to send the terms of repair)
Please DO NOT include
-The retail box
-Any paperwork or booklets that came with the watch (unless we request otherwise)
-Microfiber cloths/bags, or towels of any sort
-Cash, checks, money orders or any other form of currency
We suggest wrapping your watch in bubble wrap so there is at least 2 inches of protection on all sides. If your watch is on a bracelet, make sure to put a strip of plastic or bubble wrap in between the back of the watch and the bracelet. If you have a vintage or other non water resistant watch, it may be a good idea to seal it in a plastic bag to keep any moisture out.
Place the watch (inside of the ball of bubble wrap) inside of the box and surround it with crumpled paper, air packets, or more bubble wrap. We ask that you do not use foam packing peanuts as they make a large mess and are bad for the environment. Fill the box completely so that the watch cannot move once the box is closed.
Place the completed repair form near the top of the package and seal the box with plenty of tape.
If you are shipping your watch via USPS, please ship to the following address:
ROTW
PO Box 623
Otto, NC 28763
**Please ship via USPS only at this time. UPS and Fedex may not deliver to this PO Box**
**This address is a PO Box. In person drop offs are not accepted at this address**
Please keep an eye on tracking to see if your package has arrived. Our P.O. box is checked twice weekly. Once we pick up your watch, we will evaluate it and further revise our quote or provide a quote if we have not done so already. This process can take 3-5 days from the time that your watch is delivered to our P.O. box.
Once you receive and approve the estimate for repair, we will begin working on your watch. Time frames will vary based on the type of repair that is needed. You should have a estimate of the repair time included in your quote.
Once the repair of your watch is finished, you will receive an invoice in your email via Square. Please pay this invoice using a credit or debit card. If you wish to pay by check, please contact us. Once the invoice is paid we will begin packaging your watch for shipping. Your watch will be returned to you via USPS Priority Mail (if you selected insurance, your package will be insured for the declared value of the watch). If the package is insured for $1000 or more, a signature will be required for delivery. Watches insured for $5000 or more will be sent via registered mail. You will receive an email with tracking information and you should receive your watch in the next 5-7 days.
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Right On Time Watches® is a federally registered trademark.
Right On Time Watches is not affiliated
with Rolex, Omega, Breitling or any other brand.
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